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Samsung paused a SmartThings update after reports that some smart fridges in South Korea lost refrigeration, lighting and touchscreen functions. The company says it will send engineers to affected customers; the number of affected units and any compensation for spoiled food have not been announced.
Samsung has paused a SmartThings update after reports that some of its smart fridges in South Korea stopped refrigerating, leaving owners facing potential food loss ahead of the Chuseok holiday. The company acknowledged a software distribution mistake and said engineers would visit affected customers to apply a fix.
Reports say affected refrigerators lost interior lighting and touchscreen functions as well as cooling. The Bespoke AI 4-Door Refrigerator appears to be the model most affected, though Samsung has not disclosed how many units were involved. The Ambient cited ZDNET Korea’s report that an internal testing software version was accidentally distributed through the update process.
Samsung has stopped the update and said its engineers would visit owners to fix the problem. Reports cited by SBS News said some customers had difficulty arranging visits before the holiday. One affected owner said they might have to discard food purchased for the break.
Common troubleshooting attempts reportedly failed: owners tried power cycling their fridges, removing and re-adding them in SmartThings, and attempting to roll back the update. None of those steps restored refrigeration, according to the reports. Samsung has not announced compensation for food that may have spoiled.
When a Software Update Stops Cooling
A refrigerator that cannot keep food cold can create immediate costs and food safety concerns, especially when households have stocked up for a holiday. This incident shows how a connected appliance update can affect a core physical function, not just an app or display.
For owners, Samsung’s planned service visits are central to resolving the fault because the reported restart and rollback attempts have not worked. The scale of the disruption and the company’s response to any food losses remain unknown.
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A Faulty SmartThings Release
The Ambient reported that the problem followed a SmartThings software update distributed to Samsung smart fridges in South Korea. ZDNET Korea attributed the fault to an internal testing software version that was mistakenly sent through the update process. Samsung acknowledged an error, paused the release and said engineers would apply a fix in person.
The reports say the issue arose ahead of Chuseok, a national holiday in South Korea when affected households had bought food for the break. The available source material says the faulty update appears to have been stopped before reaching Samsung fridge owners outside South Korea.
“The company acknowledged the mistake, paused the update and said engineers would visit affected customers to apply a fix.”
— Samsung, as reported by The Ambient
The Number of Affected Homes
Samsung has not said how many fridges were affected, and the reports do not establish how many owners lost food or how long individual units remained without cooling. The available material also does not say whether Samsung will compensate customers for spoiled groceries.
It is unclear how quickly all affected units will receive an engineer visit and a working fix. Reports indicate the update was stopped before it reached owners outside South Korea, but the source material does not provide further details on the rollout or its reach.
Engineer Visits and a Fix
Samsung says engineers will visit affected customers to apply a fix. The next developments to watch are how quickly those visits can be arranged, whether refrigeration is restored across the affected units, and whether Samsung provides further information on the number of customers involved or possible compensation.
Key Questions
What happened to the Samsung fridges?
Reports say some Samsung smart fridges in South Korea lost refrigeration, interior lighting and touchscreen functions after a faulty SmartThings update.
Which refrigerator model was most affected?
The Bespoke AI 4-Door Refrigerator appears to have been the model most affected, according to the source material.
What has Samsung done?
Samsung acknowledged a software distribution mistake, paused the update and said engineers would visit affected customers to apply a fix.
How many fridges were affected, and will owners be compensated?
Samsung has not disclosed the number of affected units. The source material also does not report an announced compensation plan for spoiled food.
Source: rss
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